Shipping Rates
Shipping Time
Shipping Restrictions
Signature Requirement
Shipping Issues
In case of refunds: Please note that the refund will be made after deducting both the forward and return shipping charges incurred by the company
For any shipping-related queries please reach us out at contact@newatgroup.com or visit contact page on our website.
We use Third party courier services for delivery and while we don’t have direct control over their operations, we understand that timely delivery is crucial. In case of any delays or issues caused by the courier service, we want to ensure you that we will do everything within our capability to deliver your order as soon as possible and ensure you have a positive experience with us.
If you experience any issues with the delivery of your order, please contact us immediately via email/WhatsApp. We will work with our courier partners to resolve the issue as soon as possible.
To avoid any inconvenience, please double-check your shipping address and pin code before placing an order. If you notice a mistake, contact us immediately at our customer care number or email. We will try to correct the address details before shipment. However, if the shipment has already been dispatched, we cannot make any changes to the address details.
If the order is shipped to an incomplete or incorrect address with wrong pin code, or if the shipment is refused by the customer and the product is not delivered and is returned to us. In such cases, we will contact you to resolve the issue.
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